Permanent, full-time, hybrid

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

Fluent Mandarin and English speaker requirement for this position.

This is a fantastic opportunity for a smart and passionate individual with a proven sales record. Experience in CFDs and FX preferable but not essential (new graduates will be considered). You will join a growing team and gain exposure to a unique environment working in the Fintech space. You'll enjoy operating in a fast paced, highly efficient agile environment alongside a team of autonomous individuals that have strongly aligned beliefs and laser focused goals.

Primary duties will include: 

• Being part of a team dedicated to handling all aspects of the customer onboarding experience
• Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
• Handle incoming sales inquiries and client issues via phone, email and live, interactive chats, as well as occasionally face-to-face in the office or event places
• No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns and the vast majority of the day will be spent speaking to clients over the phone, in a fast-paced workplace environment
• Provide support for existing customers with all aspects of the trading experience- funding their account, education etc
• Encourage and support referrals from existing clients
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

To land this role you will need:

• Creative problem solver, professional, honest and a good team player
• Can learn complex products quickly
• Have computer literacy in Microsoft Word, Excel, and Outlook
• Proactive, KPI-driven representative, able to manage your own client base but driven to source new relationships on own accord
• Self-motivated that likes working to targets
• Excellent communication skills, strong attention to detail and a "service" mindset to support our customers in the demanding, real-time environment of active trading
• Fluency in Mandarin and English

What makes you stand out

• Working experience in a related brokerage environment is a plus
• Keen interest in the investment and financial services fields
• Commitment to continuous improvement

Education / Certification Requirements

• Bachelor’s Degree
• Or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality